Faq

Have been grouped into various sections. View related questions:

How can I contact the customer service office?

You can contact us via the form which can be found in the "Contact" tab, at the following contact no.:

IND : (+91) 73 0005 2827

or via the email address: sunrisemarketingcompany@gmail.com

How long does it take for delivery?

When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 3-4 weeks.

My items haven't arrived yet. What can I do?

Please allow up to 3-4 weeks for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 73 0005 2827 (10am-6pm) or drop us an email at sunrisemarketingcompany@gmail.com An email is sent to you after the order is shipped that contains the tracking number and the service provider.

Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, Sunrise Marketing reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.

I have bought a furniture product from Sunrise marketing?

We currently provide assembly service at a nominal cost (approximately at the rate of 5% of the product cost paid by you) per product per visit at select locations. For further details, please contact our Customer Care team on +91 73 0005 2827 (10am-6pm) or drop us an email at sunrisemarketingcompany@gmail.com

Do you offer a warranty on your product(s)?

Products are typically guaranteed with a warranty on manufacturing defect only. Please keep receipt of your purchase for warranty claims.

How can I provide feedback about a product?

We look forward to hearing feedback about our product(s). You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback to +91 73 0005 2827 (10am-6pm) or drop an email at sunrisemarketingcompany@gmail.com

Is there somewhere I can go to view the product prior to purchasing?

Unfortunately, we do not have a retail store in every city and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the product(s), please do not hesitate to call our customer service centre on +91 73 0005 2827 (10am-6pm) or drop an email at sunrisemarketingcompany@gmail.com

I am having problems ordering through your website. What can I do?

Our website is best supported by Google Chrome and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer service centre on +91 73 0005 2827 (10am-6pm) or dropping an email at sunrisemarketingcompany@gmail.com

What are cookies? Do I need to enable cookies in my browser?

hey are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the page.

Will my information be sold to third parties?

Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under "Privacy Policy".